With budgets tight and resources limited, everyone is trying to do more with less these days. Maximising return on investment from your feedback collection tools becomes crucial.
Customer experience has emerged as a crucial factor determining the success of online businesses and eCommerce stands to benefit the most from this trend. The significance of providing a positive digital customer experience on your website cannot be overstated. Let's explore why.
70% of eCommerce shoppers will reach the checkout stage but ultimately abandon their purchase. This significant gap between reaching the checkout and completing the transaction is having a detrimental impact on eCommerce sales, customer loyalty, and repeat purchases.
Friction is like a speed bump with the potential to derail a digital customer journey and cause visitors to bounce away from your website without purchasing.
With the ability to enhance user experience and thus conversions, interactive session replay proves a reliable, proven way to find return on investment and boost revenue, especially important in the current resource-limited and risk-averse business environment.
Enhancing the user experience in this way is key to driving your online sales growth this year. However, this constant content fluctuation can present a hurdle when it comes to monitoring user activities such as clicks and hovers across your site.
In the digital world understanding the digital buyer's journey is crucial to optimising conversions and ultimately growing revenue from digital channels.
In the vast, ever-changing landscape of digital analytics, one concept continues to hold significant importance - the conversion funnel.
Digital analytics has evolved from focusing on marketing optimization to enhancing website user experiences. In today's maturing digital analytics tech ecosystem, Experience Analytics tools deliver significant ROI.
Searchable replays make it seamless to find similar users experiencing the same website error or bug so you can measure the big-picture impact on conversions and sales.